Effective Date: 12th November 2024

Welcome to Maya. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our website and services.

1. Information We Collect

Personal Data
When you use our services, we may collect the following personal data:
- Contact Information: Name, email address, phone number.
- Profile Information: Preferences and other details you provide to help us tailor our services.
- Communication Data: Any communications you send to us, including emails and messages.

Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Specifically, we use:

- Google Analytics: To analyse website traffic and usage patterns.

2. How We Use Your Information

We use the information we collect for the following purposes:
- Service Delivery: To provide and manage our love concierge services.
- Communication: To contact you regarding your use of our services and respond to your inquiries.
- Analytics: To understand how our website is used and to improve our services.

Lawful Basis for Processing
We process your personal data based on the following lawful bases:
- Consent: When you have given us clear consent to process your personal data for a specific purpose.
- Contract: When processing is necessary for the performance of a contract with you.
- Legitimate Interests: When processing is necessary for our legitimate interests, provided your rights do not override these interests.

3. Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your information with:
- Service Providers: Companies that perform services on our behalf, such as hosting and analytics.
- Legal Obligations: When required by law or to protect our rights.

4. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

5. International Data Transfers

If we transfer your personal data outside the UK, we ensure it is protected by appropriate safeguards, such as Standard Contractual Clauses or adequacy decisions.

6. Cookies

Cookies are small data files stored on your device. You can control the use of cookies through your browser settings. However, disabling cookies may affect your experience on our website.

Google Analytics
We use Google Analytics to collect information about how visitors use our site. This information is used to compile reports and help us improve the site. Google Analytics collects information anonymously. It reports website trends without identifying individual visitors.

7. Your Rights

You have the following rights regarding your personal data:
- Access: Request access to your personal data.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data.
- Objection: Object to the processing of your personal data.
- Data Portability: Request the transfer of your personal data to another party.
- Withdraw Consent: Withdraw consent at any time where we are relying on consent to process your personal data.

To exercise these rights, please contact us at info@maya.singles

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure.

9. Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.